New Shoes Do Not Wear &Nbsp For A Few Days.
"The new shoes are less than 7 days old, and the upper ones are seriously degumming. The merchants only agree that the repair does not agree with the replacement. What shall we do for the consumers?" in October 3rd, Miss Mao of the Jiangshan city came to the city.
Consumer Protection Committee
Complaint.
Miss Mao said that in September 26th this year, she bought a pair of 288 yuan for a shopping mall in Luxi South Road, Jiangshan City.
Walking shoes
I did not expect that after 7 days, two pairs of upper shoes were seriously degumming.
In October 3rd, she came to this shopping mall and proposed replacing a pair of sneakers, which was rejected by the waiter.
The waiter admits that the shoes are of a quality problem, but stresses that the shoes can only be repaired according to the requirements of the manufacturer, and the repair time takes about a week.
Miss Mao is not satisfied with the result.
Jiangshan City Consumer Protection Committee staff investigation, confirmed Miss Mao's reflection is true.
The shop assistant showed the instruction manual printed by the manufacturer. The instructions were printed on "15 days' travel shoes, and the shoes were debonding."
The waiter said, according to the factory regulations, they can only be given free repair.
The staff immediately pointed out that according to the Provisional Regulations on the "Three Guarantees" of footwear commodities in Zhejiang Province, 7 days after the sale of footwear, serious degumming occurred.
quality
Consumers may choose to return, replace or repair problems.
When returning the goods, the seller should withdraw the payment at one time at the invoice price.
Therefore, Miss Mao's right to choose to change is justified, and shopping malls should be changed to travel shoes.
The waiter said, before the mall did not understand such a provision, now know that will be implemented according to this rule.
Under the mediation of the staff, the mall gave Miss Mao a new pair of shoes free of charge on the spot.
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