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How To Make Customers Happy To Talk With You?

2011/5/31 14:45:00 65

Customer Talk Skills

We should have such experience in life. When we talk with people who have no common language, we always feel uncomfortable and annoyed.

While in

Social contact

In order to have a good interpersonal relationship, the first thing is to have a common language with each other. You should be good at finding topics of interest to each other and resonating with each other.

In this way, conversation can be carried out happily, and the other side will be happy to do so with you.

Conversation


So how can we reach a resonance with the other party? The key is to synchronize with the other party and choose a topic of interest to both of them.

If the topic is well chosen, it will make people feel bad about seeing each other at first sight. If the topic is not properly chosen, it will lead to an embarrassing situation with four heads and relative speechless words.


Not long ago, a salesman went to a company.

Sale

When I was on the computer, I saw some books about financial investment on the bookshelf of the company boss.

Just this salesman is more interested in financial investment, so he talked about the topic of investment with this boss.

As a result, two people chatted in full swing, from stocks to foreign exchange, from insurance to futures, talking about the appreciation of the renminbi, and talking about the best investment mode.


It was not until noon that the boss suddenly remembered and asked the salesperson, "how did you sell the product?" the salesman immediately took the opportunity to introduce him. After listening to the boss, he said, "OK, no problem, let's sign the contract."


Their acquaintance, conversation and eventual familiarity lie in finding common points between the two sides of "financial investment".


You see, to find common topics with others, to achieve "resonance" and make you feel relaxed, he is also happy, it can be said that everyone is happy.


It is clear how important it is to find common topics for both sides of society.

When you first talk to others, the first thing you need to solve is to get familiar with each other and eliminate strangers.

You can try to understand him in a short period of time through keen observation. His hairstyle, his clothes, his tie, his cigarette box, lighter, the bag he carries, the tone of his speech and his eyes and so on can give you clues to understand him.


If he is the leader of the company, there will be more grounds for knowing him: paintings on the wall, furnishings in the cupboards, photographs on the desk, books in the bookcase, etc., all of which will naturally reveal to you the interests, hobbies and accomplishments of the host.

If you know in advance that you are going to meet a stranger, it is very beneficial for you to get to know each other before you meet.


Of course, if you want to resonate with the other party, the key is to find the topic.

Someone said, "learn to talk without speaking."

The so-called "find word" is "finding the topic".

When writing articles and having good subjects, they tend to think in writing.

Conversation, with a good topic, can make conversation easier.

The standard of good topic is: at least one party is familiar and able to talk; everyone is interested and loves to talk; there is room for discussion.


Therefore, if we want to make conversation interesting, we can speculate and have fun. The two sides must have a topic of common interest, which can arouse the resonance between the two sides.

Only when the two sides have "resonance" can they communicate deeply and happily.

In fact, as long as both sides pay attention, it is not difficult to find that they share the same views on a certain problem, have a common interest and interest in certain aspects, and have a certain kind of matters that everyone cares about.


 

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