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Jinhua'S Clothing Consumption Rights Are Strong.

2013/1/17 17:53:00 38

Jinhua Clothing Consumption Clothing Promotion

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The "three package" and "consumer disputes handling Regulations" on clothing products published in Jinhua are causing heated debate among consumers.

Some netizens call it "clothing consumption and consumption rights treasure".

"this is the first domestic comprehensive clothing Commodity" three package "requirement formulated by the municipal consumer protection committee.

Ye Decheng, deputy director of the municipal consumer protection committee, said yesterday.

In addition to filling the legal gap of "three packages" of clothing, this provision also provides an agreement on the safety requirements for operators to sell clothing, discount clothing, including business premises.

It is jointly formulated by the municipal Consumer Protection Commission, industry and commerce, quality supervision, business and other departments and the Federation of Commerce. It is now seeking publicity through the announcement of the Jinhua consumer rights protection network and implemented in March 15th.

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Jinhua fills up the "three pack" blanks .

clothing is a popular consumer product, which accounts for a larger proportion of the total retail sales of consumer goods.

In many large department stores, clothing business area accounts for seven or eight of the total, almost become a clothing shopping malls.

Statistics show that the consumption expenditure of clothing for Jinhua residents is increasing year by year.

Under the background of "P", consumer complaints about clothing are also high.

"Over the past 3 years, the number of complaints about clothing consumption has been arranged in third. We have thought that a local approach should be formulated to facilitate the two sides of the dispute to have better evidence to solve this hot and difficult problem."

A year ago, ye de achievement began preparations for drafting.

What P can't imagine is that this hot item of clothing is not listed in the country's "three pack" catalogue.

However, the provisions on the liability for repair and replacement of certain commodities are also clear that the "three package" liability of products not included in the catalogue is not exempted, and the responsibility of sellers and producers to promise consumers is higher than the "Three Guarantees" listed in the catalogue products.

At the same time, the function of the consumer association in the implementation of the "law of digestion" in Zhejiang province has a "agreement with the industry authorities and industry associations on the" three packages' and after-sales service on goods and services. "

These two become the legal basis for the formulation of the "three package" provisions of our city clothing.

Ye Decheng said that the content of the upcoming regulations in our city is the most basic requirement for fulfilling the obligation of "Three Guarantees".

In other words, even if there is no such "three package" provision, most of the principles and requirements of the clause are distributed among more than 10 laws and regulations. The consumer protection committee should follow these rules, principles and spirits when dealing with these consumer disputes.

Now, we should collect, integrate and refine the provisions on goods and services, and form a highly operational local regulation to facilitate the settlement and settlement of disputes. This is a win-win result for operators and consumers to safeguard their rights and interests.

harmful clothing can be returned less than /strong > /p >

according to the "three package" draft rule of our city clothing, there are 3 serious quality problems, and consumers can choose to return them.

The operator should withdraw money from the purchase at one time and do not collect depreciation fees.

one is "formaldehyde, chlorinated benzene, pH value" and other toxic and harmful substances beyond the permitted scope stipulated by the state, or water resistance, sweat stain resistance, dry friction and saliva fastness, etc. it does not conform to the basic safety technical requirements of < a href= "//www.sjfzxm.com/" target= "_blank" > textile > /a > two; the content of clothing commodity material composition does not conform to the specifications of product description and label, and the difference is 5 percentage points and above (except for "pure cashmere, pure wool and pure cotton"); three, the results of the sampling inspection are published as unqualified batch.

for consumers who have serious quality problems, consumers can choose to return, replace or repair products within 7 days of sale (including 7 days).

The size and size of the trouser legs are different from those of the actual ones (except for special designs and styles); the slant of the trousers is more than the standard; the shrinkage and color fastness do not conform to the corresponding grade of the product standard; after normal use, the fabric is seriously pilling, drawing, and the main and auxiliary materials are cracked beyond the standard requirements; after washing, there is serious wrinkling and foaming beyond the standard requirements; no scrubbing methods or labeling of "unclean dry and washable" unscrubbed methods are not indicated; and the quality standards of the products that are detected and identified are not in conformity with the relevant regulations. Specifically, when opening the package, it is found that the garment is seriously open, off-line, thread missing, cloth surface dilapidation and deformation. The uneven color difference is more obvious. There are quality problems such as breakage, bad zipping, and obvious oil stains.

in some developed countries including Hangzhou and other countries, "no return" has been implemented.

The municipal Consumer Protection Commission has also complied with this trend. It stipulates that clothing products sold within 7 days from the date of sale (including 7 days) are indeed unfit for the size of the garments, and the elevator is not cut, not worn or washed, and does not interfere with the second sale. Consumers may choose to replace them (except shorts, cotton trousers and cotton sweaters).

more than 7 days can not be changed can also be returned

if the quality problems found in clothing such as clothes have been found for more than 7 days, or if they are in line with the replacement conditions, and the operators can not provide the same type and the same specifications, what shall we do?

Ye Decheng introduced 3 cases in 15 days (including 15 days) from the date of sale, and consumers can choose to replace or repair them.

When replacing, the operator shall exchange the same type of products with the same specifications free of charge for the consumers. If there is no product of the same type or specification, and the consumer is unwilling to exchange other products, the operator shall return the goods and do not collect depreciation fees.

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these 3 situations include: 15 days after the purchase, the first normal washing was found, and after examination, inspection or identification, serious decolorization and deformation were observed; after the first normal washing within 15 days after purchase, the fabrics, such as red, white, black and white, and so on, were clearly stained with each other.

free maintenance. The longest period is 180 days .

clothing goods are more than 15 days, or it takes a long time to produce quality problems.

Our city's "three package" stipulates that the operator should provide free repair service. The effective period is: Western-style clothes, overcoats and fur clothing for 180 days; cashmere (woolen) shirts, down garments and other garments and bedding are 90 days; children's wear, knitted underwear and textile products are 30 days.

within the validity period of the "Three Guarantees", after two repairs, it is still not normal for the operator to make use of it. The operator shall be responsible for replacing or returning the goods according to the requirements of the consumers, and shall not collect depreciation fees.

promotion is not exempt from fraud, double compensation.

"this is a discount price reduction commodity, the price itself is very cheap, bad or not satisfied, we are not responsible."

For operators such a pretext, consumers can take the clothing "Three Guarantees" regulations in the future.

Ye Decheng said that the implementation of "consumer law" in Zhejiang province clearly stipulates that goods and services provided by preferential conditions such as price reduction or bonus sales shall be guaranteed quality and shall not be exempted from liability for replacement and repair.

Our city intends to stipulate that the sale of stock, season change, clearance, discounts, promotional gifts and other non quality problems should not be exempted from the "three package" liability. The sale of goods or the sale of prizes (including prizes) should be marked with the price of the clothing items that are sold by the operator, and the clothing items sold or presented are returned according to the actual sales price according to the conditions of return, and bear other civil liabilities that should be borne.

for sale of clothing products handled for quality defects, the word "quality defect handling" should be marked on the sales voucher.

This is also one of the consumers' right to know in consumer law.

If it is the sale of counterfeit infringement, shoddy, or the sale of clothing products by fraudulent consumers, such as false preferential price, discount price, processing price, false < a href= "//www.sjfzxm.com/news/index_s.asp" > promotion "/a", etc., the operator shall increase the compensation according to the requirements of consumers, and increase the amount of compensation for the consumers to buy twice the price of clothing products.