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Er Kang Shoes Can Not Be Exchanged For Customer Service: Special Shoes Are Not Three Bags.

2013/7/16 9:56:00 267

Sandals Yi Er Kang "Three Guarantees For National Footwear"

July 3rd, Ms. Li bought a pair of < a href= "//www.sjfzxm.com/news/index_x.asp" > sandals < /a > at the Jinghai Er Mart supermarket, 199 yuan, and found that there was a problem in the soles of a shoe. Subsequently, Ms. Lee came to the store to ask for replacement, and the salesperson refused to replace it on the grounds of special merchandise, which made Ms. Li very unhappy. 
" Ms. Li said: "the new store opened in Wumart supermarket. The whole venue is on sale. When I buy shoes, the salesperson tells me that there are problems that can be exchanged, so is the warranty card. After I went back to try it on, I found out that the shoe was not able to wear any glue at the bottom. After that, I found the store asking for a replacement. Who knows, the salesperson changed his tone, saying that they are discounted shoes, no matter what they are, this is not a quality problem. 
 July 15th, the reporter contacted the customer service of "Er Kang", the customer service personnel said: "according to the relevant provisions of the" three package regulations of state footwear ", the special price shoes do not enjoy three packages of services, not in the scope of refund, and can only be maintained. The consumer can get the store, and the shop assistant will ask the master to repair it. 
 img alt= "" align= "center" border= "0" src= "/uploadimages/201307/16/20130716095823_sj.JPG" / < < > >
 > shoes warranty card 
 then, the reporter inquired the < a href= "//www.sjfzxm.com/business/" > "national footwear three package regulations" < /a >, which listed the situation of not belonging to the three package replacement category. The calculation of the "three package period" is the day when the goods are sold from the date of the customer's complaint. Another: the following circumstances do not implement three packages: 1, self cutting, modification, can not keep the original goods, will not be returned. 2, there are washing and maintenance instructions on the commodity labels, and no damage will be caused if the goods are not washed according to the instructions. A, consumers wear shoes due to improper wearing and maintenance (such as rain, wear or contact with corrosive substances such as solvents, alkali, oil, etc.) or damage caused by human destruction; B, have marked special price, auction of "processed goods", and so on; C, no invoice "credit card" and real related certificates D, exceed the "three package" term and repair or dismantle themselves; E, in the warranty period.