Courtesy Reception Basic Etiquette Is Worth Learning.

Reception work is a warm, thoughtful and meticulous work. We must follow the principles of politeness, responsibility, convenience and effectiveness. Below is the basic etiquette of the world's clothing and shoes and hat net, which is collected by everyone.

1, how to greet guests?

The first is to determine the specifications.

They usually follow the principle of equivalent identity, that is, the main enlisted person is quite similar to the guest of honor. When it is impossible to achieve full equivalence, it can be flexible and flexible.

Other visitors should not be too many.

The two is to master the time of arrival and departure.

Accurately grasp the time of arrival and departure of guests, and notify all the reception personnel and related units.

In case of any change, the relevant personnel should be informed in time.

Greeting personnel should arrive at the reception place ahead of schedule, not too early, not too late or even late.

The departure officer should arrive at the departure spot before the guest leaves.

The three is to present flowers at the right time.

To welcome ordinary guests, flowers are usually not required.

A very important guest can be greeted with flowers.

Flowers should be used and flowers should be kept clean and bright.

Avoid using chrysanthemum, azalea, Dianthus and yellow flowers.

Flowers are usually given by children or young women after shaking hands with the guests after attending the main leaders.

It can only be presented to the guest of honour, or to all the guests.

Four is different guests in different ways.

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For a large number of guests, a specific sign can be prepared in advance so that guests can see clearly from a distance. For the first time, guests who do not know it should take the initiative to inquire about it and introduce themselves.

Five is to leave a certain time.

When guests arrive at their lodging, do not immediately arrange activities, leave time for them, and then arrange activities.

2, how to address, introduce and shake hands?

About address.

Internationally, men are usually referred to as gentlemen, and women are usually referred to as ladies, ladies and ladies.

Among them, a married woman is called a lady, and an unmarried woman is called a young lady. A woman who does not know the marital status can be called a lady.

A high official can also be directly referred to as his official or his excellency.

How to introduce a group of guests? First, introduce the guest, or introduce the host first. Usually, the guest who is the highest in the concierge staff or the welcoming personnel first introduces the incoming welcoming personnel from high to low according to their status.

When introducing two people, how do they introduce each other? First, introduce a man or introduce a lady first? First, introduce the young person, or first introduce the elders? First, introduce the low person, or first introduce the senior person. First, introduce the unmarried lady, or first introduce the married woman. The west is the first to respect the poor, the latter is respectable.

Accompanying guests is the question of how to shake hands.

In official business, people who hold high positions and high status should stretch out their hands first.

Attention: shake hands with your left hand, avoid wearing gloves, avoid wearing sunglasses, avoid hand dirty, and so on.

If guests need to accompany a car after arrival, how can they get on the bus?

When riding a car, there are usually two situations: when a full-time driver is driving, the sedan number 1 is on the right rear side of the driver, seat 2 is behind the driver, and seat 3 is beside the driver (if the rear row takes three people, the 3 seat is in the middle of the rear row).

If the owner is driving, he must invite the guest to sit on the right side of the host, that is, the position on the right side of the front row, that is, the position of the assistant driver.

The main bus seat is in the first row behind the driver, and seat No. 1 is at the window.

When taking a medium large van, the front seat is higher than the rear seat, the right seat is higher than the left seat, and the closer the front door is, the higher the seat.

When we close the door, we must see if the guests have been seated.

When the two sides are ranked, the leader walks outside and lets the guests walk inside.

When traveling alone, the guide should walk ahead and the guests will follow the lead.

When you enter or leave the door, the leader opens the door and closes the door.

When entering the unattended elevator, the leader comes in first and then comes out and operates the elevator.

Arrangements for meeting seats.

Usually the guest is arranged on the right side of the host, the interpreter and the recorder are arranged behind the host and the guest of honour, and the others are seated on the side of the guest of honour according to the order of concierge.

The host side accompanied the staff to take a seat on the side of the host.

Seats are not enough for seats in the back row.

The sorting of personnel on both sides is arranged by the two sides according to each person's duties, status and contents of this meeting.

Talk about the arrangement of seats.

Bilateral talks usually use rectangular, oval or round tables. The guests and the guests sit opposite to each other. The main door is on the back door and the guest sits on the side of the back door.

The Lord talks about the middle of the man.

Our country is accustomed to arrange interpreters on the right side of the main speaker.

Other personnel will be arranged according to the order of concierge.

The recorder can be arranged at the back. When the conversation staff is few, the recorder can also arrange to take a seat at the conference table.

The sorting of personnel on both sides is also arranged by the two sides according to their duties, status and contents of the meeting.

If you want to talk to the front door at the end of the long table, you must take the direction of the entry, the right side as the guest, and the left as the main party.

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