Knowledge Of Telephone Answering

　 　 answer the phone It's very deep knowledge . Be sure to wait until the phone rings twice meet . Why? You should use this time to calm your emotions. Before you know who the caller is and what the content of the call is, do not bring your emotions to the person who will talk to you. Even if you are happy at the moment, how do you know that the other person must want to hear your joyful voice? Of course, you should not pass on your bad mood to the other party without concealing it. The phone is always called by all kinds of people, who will always bring some good news, bad news or some bad news, and will send your emotional signals to the other party without reservation, which will inevitably show wrong feelings occasionally. 

Sometimes answering the phone is like looking at life. You should have a quiet and peaceful attitude. The phone rings twice, which is an acceptable waiting time for the caller and the best state for him to expect you to pick up the phone. For the person on the phone, your anxiety and anxiety may have subsided in a short time in the ringing of the phone, so that you can face anything without fear and face anyone with dignity. There are many things in the world that need a small pause and turn. Don't pick up the phone in such a hurry. Remember, the bell rings twice before you answer it. 

In addition, remember that if you have customers in your office, do not answer the phone. This is very common. But few people realize that it is impolite to answer the phone at this time. In fact, this is to tell your customer that the person on the other end of the phone is more important than him. Unless you are waiting for a very important call, leave a message in voicemail. If you want to answer the phone, let the customer know why you answer the phone, such as "I'm waiting for the boss's call". 

Remember:

★ All calls must be answered within 24 hours. 

If your business philosophy is "if you can postpone it until tomorrow, you don't have to rush to do it today", you may have a hard time getting ahead in your life. By forming a habit of answering all incoming calls within 24 hours, you can ensure the smoothness of information on your interpersonal network. For some professions, if you don't answer the phone immediately, you may lose a chance to trade. 

★ Don't hesitate to hang up the phone. 

For example, when a salesman repeatedly recommends to us some goods that we are not interested in, interrupting him is a kind act. "I'm sorry, I don't want to waste your time." Then immediately hang up the phone and smile. 

★ Interrupt the other party appropriately. 

When you want to interrupt the other person, you can use the same criteria as the interview, and try not to interrupt him, unless everything proves that it is impossible to end this way. 

★ Pay attention to bad habits. 

If you find that you have a bad habit on the phone, put a note on the phone to correct it. If you have bad habits such as clearing your throat, saying mantras, or talking about things, this piece of paper will help you get rid of their dangers. Let the conversation on the phone show your best! 

★ Clear

The salesman who reports business to the head office by telephone must understand the importance of clear speech, so that his report will not be wrong.

When talking about the name, he should tell the spelling of the name, and ask the other party to repeat it to check whether it is accurate. When you deliver messages by phone, even for general social news, you must also find out whether the other party really understands your meaning. 