BELLE Shoes Five Pairs Have Three Pairs Of Wear But No Doubt After Quality Month Sales.

Ms. Liu and her colleagues bought five pairs of models at the mall.

As a result, after wearing a few days later, three pairs of shoes gradually appeared quality problems. The leather surface of the heel part of the shoes broke out. After several twists and turns, the shoes had not been retreated or replaced, so that Ms Liu and her colleagues had a pair of BELLE shoes.

The service has been questioned.

Ms Liu provides BELLE shoes purchase voucher.

Ms. Liu provides BELLE shoes purchase certificate, BELLE's shoes quality problem? Five pairs of shoes, three pairs wear for one month.

According to Ms Lau, her work unit is equipped with uniform requirements, requiring female workers to wear black leather shoes. In June 6th, she and other colleagues went shopping in Tianjin friendship Xintiandi square, and bought a women's black leather shoes at BELLE counters.

After the discount, the price of each pair of shoes was 380 yuan, and Liu bought 5 pairs, which cost 1900 yuan.

Ms. Liu provides BELLE shoes with photos of quality problems

Ms. Liu provided BELLE with quality problems. After wearing photos of women's shoes for a few days, a colleague of Ms. Liu first discovered that there was a crack in the heel of one of her shoes.

Since then, another colleague has found the same problem with his shoes, and only one of them has this problem.

The two consumers took shopping vouchers to find BELLE counters in Xintiandi square, hoping to return them.

But the salesperson said that because the shoes had been worn, the two sale could not be returned.

BELLE counters: changing the goods without delay is the reason for the delay.

"Seeing

After that, the salesman suggested that he could only return the goods and return the goods. He asked us to put our shoes in the shopping mall and pick up the defective documents. It was said that we could only wait for a reply because there was no change in the number.

Ms. Liu accompanied her colleagues in June 26th when they had two pairs of shoes that had problems. They sent them to the counter to wait for a change. Only a few days later, they found that their shoes had the same problem.

In June 28th, Ms. Liu's shoes were sent to the BELLE counter for change, but the shoes that had been sent before had not received notice of replacement. Ms. Liu and her colleagues were waiting for the "defective product return order", but they never heard from each other, and the other side did not give a time limit for replacement.

BELLE counters issued "defective products return orders"

Ms. Liu expressed great indignation at the "defective goods return order" issued by BELLE counters. She said, "if BELLE does not return goods only to replace it, we can barely accept it, but no goods can be changed, so that we can wait indefinitely. It is really irresponsible."

BELLE responded: it is necessary to verify if there are any problems with the shoe products according to the "three package" requirement.

The reporter saw on BELLE's official website: "Whoever buys the brand shoes of BELLE brand, the company promises the following quality assurance: three months, there are rubber repair, drop off, heel off, broken line repair, new shoes that are not worn, two directions, different sizes, two styles.

Within a month, there will be a broken bottom, a section, a broken shoe, and a refund. Over a month or less, the problem will occur within three months. If the depreciation fee is charged at 0.5% per day, it can also be returned.

According to the commitment of BELLE group, the shoes they bought should be within the scope of refund.

BELLE official website screenshot

BELLE official website screenshot in July 2nd, the online assistant contacted the BELLE group's national unified customer service telephone. The staff said that if the shoes had quality problems, BELLE was processed according to the "three package" Regulations of the state.

The situation of Ms. Liu needs to be verified, and the result will be answered again, and she will promise to reply within two working days.

As of press release, the reporter has not received the reply from the other side, and the online assistant will continue to follow up the report.